Updated 28 October 2026

Privacy Policy

How Your Cleaner Adelaide handles your enquiries and information from our website and social channels, including the YCA Marketing Engine app.

Who we are

Your Cleaner Adelaide is operated by G LE & T NGUYEN, ABN 64 749 072 005. Contact hello@yourcleaner.au or 1800 226 088 about your information.

Information we handle

When you contact us, we handle the details you provide, such as your name, contact details, suburb or service address, cleaning preferences, messages and booking information. Please do not send passwords, entry codes, identity documents or financial details in a general enquiry.

Our website

When you choose “Send quote request”, your enquiry is stored in our Cloudflare-hosted business system so our team can respond. We store the contact and cleaning details you submit, your consent and the advertising campaign source. A reference is shown only after saving succeeds. An enquiry is not a confirmed booking. If sending fails, an email alternative is available.

Address searches are sent to Location SA to retrieve suggestions. Names, phone numbers, email addresses and cleaning notes are not included in those lookups. You can enter an address manually.

Hosting providers may process technical information, including IP addresses and request logs, to deliver and protect the website. The current enquiry form does not store its fields in cookies or browser storage.

Advertising measurement

With your permission, Google Ads and Meta Pixel measurement helps us understand visits and successful enquiries from advertising. Google and Meta may use cookies and process technical visit information. We do not include your name, email, phone, address or notes in conversion events. You can decline or change your choice using Cookie preferences on our main website. The enquiry form works without advertising measurement.

Facebook, Instagram and the YCA Marketing Engine

YCA Marketing Engine is our business tool for managing authorised Your Cleaner Adelaide social accounts and advertising. Depending on the permissions granted and features used, it processes Page and business account identifiers, profile names or identifiers associated with interactions, published posts and media, comments, messages and enquiries, and advertising or engagement statistics. Where a contact feature is enabled, this can include information you send through Messenger, Instagram or WhatsApp.

We use this information to publish and manage our content, respond to enquiries and feedback, arrange services, manage advertising and understand its performance. Connecting a business account allows the tool to act within the permissions granted by its authorised administrator. We do not ask customers for their Facebook or Instagram passwords.

Meta also processes information under its own Privacy Policy. Public comments and posts may be visible to others on those platforms. This policy covers information handled by our business, not Meta’s separate records.

How information is used and shared

We use your information to respond, prepare quotes, arrange and support cleaning, manage business communications and records, and maintain security. An enquiry alone does not subscribe you to marketing.

Information may be processed by service providers supporting hosting, email, business systems, social account management and communications, including automation tools used to assist our team. These providers may process data outside Australia. Your details are used by Your Cleaner Adelaide to arrange and carry out your clean. We do not sell your personal information.

Retention and protection

We retain information for the purposes described above, including servicing enquiries, keeping necessary business records and meeting legal obligations. Retention depends on the type of record and the reason it is needed. We use access controls for business systems and restrict credentials to authorised use; no system can guarantee absolute security.

Access, corrections and deletion

Email hello@yourcleaner.au to request access, correction or deletion, change your contact preferences, or raise a privacy concern. We may ask for enough information to verify that the request relates to you. Do not send your password or API keys.

For Facebook, Instagram, WhatsApp or YCA Marketing Engine data, follow our data deletion instructions. If a record must be retained for a legal obligation, we will explain the limitation. Deleting our records does not delete content or records controlled independently by Meta.

Changes and questions

We will update this page when our practices change. Contact us using the details above if you have questions or a complaint about our handling of your information.